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EXPERIENCE:
• Attend telephone calls and ensure problem definition and assigned to appropriate technical support team.
• The first point of contact and problem determination for service support activity.
• Ensure that alerts are escalated to technical team leaders and specialists correctly and in a timely manner.
• Day-to-day administration activity within the NOC.
• Implementation of standard change requests.
• Provide level 1 support assistance to level 2 and the consultancy team during project work.
• Work in partnership with support teams to resolve technical incidents as quickly as possible.
ATTRIBUTES & SKILLS:
• To act with integrity with customers, suppliers and colleagues
• To undertake your duties with enthusiasm, energy, self-motivation and with minimal supervision
• Good verbal and written communication skills
• Ability to retain ownership of technical issues through to resolution
• Ability to multi-task and react with urgency to critical incidents
• Strong customer-facing skills
• Ability to work in partnership with a small number of colleagues out of hours and as a team member in
a larger technical organization
• Experience working in a customer-facing technical support environment is essential.
QUALIFICATIONS:
• University graduate (Preferable Engineering). |
