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Partners & Alliances >
SAP Global Alliance Partner |
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Our
SAP Practice
is pleased to serve you with SAP
consulting services for SAP
NetWeaver and Enterprise Services Oriented Architecture. Our
clear separation of services in PLAN, BUILD
and OPERATE is aligned with SAP
AG Headquarters. SAP
awarded our strong focus with the title of Global Alliance Partner
– Support. Whenever Active Global Support activities are
concerned, it is our call to deliver.
Examples
for each area are IT Strategy Assessments to PLAN your future,
Upgrades and new SAP
ERP implementation as BUILDING state-of-the-art system landscapes
and last but not least SAP
Solution Manager Roadmap Services and ITIL consulting to OPERATE
your enterprise architectures in an best practices environment.
Our
deep knowledge is pure “Added Value”
for your organization in two focus areas:
SAP
Technology Consulting and Business Process Integration with
SAP NetWeaver
is the foundation of our certified SAP Consultants. We have
the highest expectations from our employees in quality, availability
and customer orientation. You will see and feel the difference!
Our
approach by diagnosing your business systems, eliciting knowledge
from user communities, identifying pain areas, and benchmarking
your processes with the best-in-class, before offering a legitimate
set of solutions
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additional list of services that SSBS offers you while being
your consulting partner, are: |
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Strategic
consulting: Our business consultants bring in proven
methodologies, industry specific process flow maps,
a host of tools and accelerators to quickly scrutinize
your existing processes and suggest improvements guaranteeing
an upfront performance enhancement. |
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Systems
consulting: For our customers using in-house developed
systems or systems which are too customized, we conduct
system audits and health checks. |
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Feasibility
study and solution assessment: SSBS
consultants conduct a regimented product evaluation
study interviewing key user communities and keeping
in view your future requirements while ensuring minimum
extension / modification to SAP. |
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Program
definition services: SSBS helps you
define the entire program strategy, scope, process
rollout, technology and architecture requirements,
and evaluation guidelines. |
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We manage end-to-end implementation programs for you utilizing
SAP NetWeaver
components. SSBS manages programs with a complete
sense of ownership and establishes clear plans, project guidelines,
execution approach, implementation roadmaps and resource management
for the program.
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indicative list of the magnitude of projects the SSBS’s
SAP Practice
Upgrade Team undertakes: |
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SAP
Upgrade: SSBS have proved track record of upgrading
the from various SAP
releases to the newest solutions. Our current best-in-class
upgrade to SAP ERP 2005 – ECC 6.0 is appreciated
by our references and a light-house in our portfolio |
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Advance
Upgrade: Designed for organizations with highly complex,
customized and old environments that call for a massive
upgrade with huge parallel implementation using a
more comprehensive, tailored upgrade and implementation
approach: Customer-Based-Upgrade |
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also provides services for configuration and day-to-day
administration of your SAP
landscapes. To support you we have been involved in various
activities like: |
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SAP
Basis for full cycle implementation: We undertake
the complete support for basis jobs during implementation
with cutover management at go-live with a postproduction
support for any post go-live issues. |
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Maintenance,
support and performance tuning: Day-to-day continuous
support to the business is undertaken with the help
of support teams. Backed by help desk management tools,
efficient service backup and SLAs, we offer high value
to our customers in managing their global support. |
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OS/DB
migration and upgrade services: SSBS
provides specific solutions tailored to suit individual
customer requirements to address your version upgrade
needs. |
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Every established system requires round-the-clock maintenance
to ensure trouble-free operation and to offer assistance to
solve any uncertain instances. SSBS’s
offshore support solutions offer you a cost advantage over your
own support team.
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offer the following range of support services: |
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ITIL
confirm Change Request Management |
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SAP
Solution Manager for Help Desk with integration to
HP Open View, Remedy or Tivoli |
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SLA
definition & management |
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Performance
analysis & optimization |
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Root
Cause Analysis to identify bottlenecks and upcoming
issues proactively |
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JAVA
Monitoring and Development Infrastructure |
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With
SAP AG delivering
a complete technology platform through SAP
NetWeaver, you may be evaluating or planning to implement SAP
NetWeaver to integrate your key applications and have a seamless
technology infrastructure. Do you have an overall strategy or
roadmap to meet future business requirements utilizing SAP?
Do you want to increase the productivity and usability of your
SAP Systems with
Portal and Business Intelligence?
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we are looking forward to serve you with the unique strategic
services and IT Excellence: |
| PLAN
Services to merge BUSINESS and IT in your organization: |
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IT
Strategy and Excellence |
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SAP
NetWeaver Roadmap Program Enterprise SOA Adoption |
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Reporting
Need Analysis |
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Training
Need Analysis |
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Business
Case Calculation |
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Total
Cost of Ownership (TCO) and Return on Investment (ROI)
Services |
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Project
Scoping and Sizing |
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System
Auditing and Project Reviews |
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The result is a manual that helps standardizing and improving
the operational processes in an SAP environment.
SAP
Support in the GCC Countries
As
the preferred Frontoffice, we are recently collaborating with
SAP AG – Active Global Support in a unique environment.
Beside SAP Arabia, you can ask SSBS to get Premium Support,
Safeguarding or MaxAttention.
Customer
Satisfaction is one of the core values of SAP and SSBS. Since
2006, SAP AG is focusing on the Middle East with a major milestone
in the history. Active Global Support started a new and unique
delivery model to increase support activities and reduce risk
and issues at the source of its occurrence. The new Frontoffice
– Backoffice approach will speed up the delivery of three
major service offerings.
SAP Premium Support
SAP
Premium Support delivers guaranteed service-level agreements,
proactive and continuous quality checks, and a dedicated support
advisor to ensure the highest levels of support. The result is
optimized and cost-effective performance of your IT solutions
and business processes.
SAP Safeguarding
Recognizing
the need to mitigate risk while ensuring ROI, SAP
Active Global Support organizations have developed SAP Safeguarding
– a collection of methodologies, state-of-the-art tools,
and knowledge bases that deliver holistic end-to-end risk mitigation
services to SAP
customers. Through SAP
Safeguarding, SAP
ensures that customers optimize SAP
best practices for the solutions they are deploying
SAP
MaxAttention
That
is where the SAP® MaxAttention™
support option comes in. Throughout all phases of the application
management life cycle, SAP
MaxAttention focuses on key areas of your solution landscape
to identify top issues and to provide on-site professional expertise
to solve them. What is the result? You are able to maintain
competitive edge by optimizing your operations, and you get
state-of-the-art solutions, protection for your IT investment,
reduced total cost of operations, and increased ROI
from your SAP
solutions.
Contact
the SAP Practice for further assistance
at +966 3 859 0022 ext. 450
Email: urauf@ssbs.com.sa
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