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Partners & Alliances >
SAP Global Alliance Partner

Our SAP Practice is pleased to serve you with SAP consulting services for SAP NetWeaver and Enterprise Services Oriented Architecture. Our clear separation of services in PLAN, BUILD and OPERATE is aligned with SAP AG Headquarters. SAP awarded our strong focus with the title of Global Alliance Partner – Support. Whenever Active Global Support activities are concerned, it is our call to deliver.

Examples for each area are IT Strategy Assessments to PLAN your future, Upgrades and new SAP ERP implementation as BUILDING state-of-the-art system landscapes and last but not least SAP Solution Manager Roadmap Services and ITIL consulting to OPERATE your enterprise architectures in an best practices environment.

Our deep knowledge is pure “Added Value” for your organization in two focus areas:

SAP Technology Consulting and Business Process Integration with SAP NetWeaver is the foundation of our certified SAP Consultants. We have the highest expectations from our employees in quality, availability and customer orientation. You will see and feel the difference!

Our approach by diagnosing your business systems, eliciting knowledge from user communities, identifying pain areas, and benchmarking your processes with the best-in-class, before offering a legitimate set of solutions

 
An additional list of services that SSBS offers you while being your consulting partner, are:
Strategic consulting: Our business consultants bring in proven methodologies, industry specific process flow maps, a host of tools and accelerators to quickly scrutinize your existing processes and suggest improvements guaranteeing an upfront performance enhancement.
Systems consulting: For our customers using in-house developed systems or systems which are too customized, we conduct system audits and health checks.
Feasibility study and solution assessment: SSBS consultants conduct a regimented product evaluation study interviewing key user communities and keeping in view your future requirements while ensuring minimum extension / modification to SAP.
Program definition services: SSBS helps you define the entire program strategy, scope, process rollout, technology and architecture requirements, and evaluation guidelines.

We manage end-to-end implementation programs for you utilizing SAP NetWeaver components. SSBS manages programs with a complete sense of ownership and establishes clear plans, project guidelines, execution approach, implementation roadmaps and resource management for the program.

 
An indicative list of the magnitude of projects the SSBS’s SAP Practice Upgrade Team undertakes:
SAP Upgrade: SSBS have proved track record of upgrading the from various SAP releases to the newest solutions. Our current best-in-class upgrade to SAP ERP 2005 – ECC 6.0 is appreciated by our references and a light-house in our portfolio
Advance Upgrade: Designed for organizations with highly complex, customized and old environments that call for a massive upgrade with huge parallel implementation using a more comprehensive, tailored upgrade and implementation approach: Customer-Based-Upgrade
 
SSBS also provides services for configuration and day-to-day administration of your SAP landscapes. To support you we have been involved in various activities like:
SAP Basis for full cycle implementation: We undertake the complete support for basis jobs during implementation with cutover management at go-live with a postproduction support for any post go-live issues.
Maintenance, support and performance tuning: Day-to-day continuous support to the business is undertaken with the help of support teams. Backed by help desk management tools, efficient service backup and SLAs, we offer high value to our customers in managing their global support.
OS/DB migration and upgrade services: SSBS provides specific solutions tailored to suit individual customer requirements to address your version upgrade needs.

Every established system requires round-the-clock maintenance to ensure trouble-free operation and to offer assistance to solve any uncertain instances. SSBS’s offshore support solutions offer you a cost advantage over your own support team.

 
We offer the following range of support services:
ITIL confirm Change Request Management
SAP Solution Manager for Help Desk with integration to HP Open View, Remedy or Tivoli
SLA definition & management
Performance analysis & optimization
Root Cause Analysis to identify bottlenecks and upcoming issues proactively
JAVA Monitoring and Development Infrastructure

With SAP AG delivering a complete technology platform through SAP NetWeaver, you may be evaluating or planning to implement SAP NetWeaver to integrate your key applications and have a seamless technology infrastructure. Do you have an overall strategy or roadmap to meet future business requirements utilizing SAP? Do you want to increase the productivity and usability of your SAP Systems with Portal and Business Intelligence?

Then we are looking forward to serve you with the unique strategic services and IT Excellence:
PLAN Services to merge BUSINESS and IT in your organization:
IT Strategy and Excellence
SAP NetWeaver Roadmap Program Enterprise SOA Adoption
Reporting Need Analysis
Training Need Analysis
Business Case Calculation
Total Cost of Ownership (TCO) and Return on Investment (ROI) Services
Project Scoping and Sizing
System Auditing and Project Reviews

The result is a manual that helps standardizing and improving the operational processes in an SAP environment.

SAP Support in the GCC Countries

As the preferred Frontoffice, we are recently collaborating with SAP AG – Active Global Support in a unique environment. Beside SAP Arabia, you can ask SSBS to get Premium Support, Safeguarding or MaxAttention.

Customer Satisfaction is one of the core values of SAP and SSBS. Since 2006, SAP AG is focusing on the Middle East with a major milestone in the history. Active Global Support started a new and unique delivery model to increase support activities and reduce risk and issues at the source of its occurrence. The new Frontoffice – Backoffice approach will speed up the delivery of three major service offerings.

 
SAP Premium Support

SAP Premium Support delivers guaranteed service-level agreements, proactive and continuous quality checks, and a dedicated support advisor to ensure the highest levels of support. The result is optimized and cost-effective performance of your IT solutions and business processes.

 
SAP Safeguarding

Recognizing the need to mitigate risk while ensuring ROI, SAP Active Global Support organizations have developed SAP Safeguarding – a collection of methodologies, state-of-the-art tools, and knowledge bases that deliver holistic end-to-end risk mitigation services to SAP customers. Through SAP Safeguarding, SAP ensures that customers optimize SAP best practices for the solutions they are deploying

 

SAP MaxAttention

That is where the SAP® MaxAttention™ support option comes in. Throughout all phases of the application management life cycle, SAP MaxAttention focuses on key areas of your solution landscape to identify top issues and to provide on-site professional expertise to solve them. What is the result? You are able to maintain competitive edge by optimizing your operations, and you get state-of-the-art solutions, protection for your IT investment, reduced total cost of operations, and increased ROI from your SAP solutions.

Contact the SAP Practice for further assistance at +966 3 859 0022 ext. 450
Email: urauf@ssbs.com.sa