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EXPERIENCE:
• 1st line support for end users.
• Support and train network users about how to solve existing system problems.
• Administration and maintenance of computer stations, printers, scanners, peripherals and software.
• Support MS-Windows, MS-Outlook, MS-Office, etc...
• User support on all user applications.
• Laptop and PC installations & maintenance with user software.
• Set up and operationally implement approved IT standards.
• Resolve system errors and problems as they occur applying the appropriate fixes to those problems.
• Track help desk call logs.
• Minimum 1 year experience in same field.
SKILLS:
• Experience in network solutions, database platforms, OS, MS office, Internet, communication devices
hard and software.
• Ability to work in a team environment or independently with general guidelines and minimal supervision.
• Proven written and verbal communications skills, including an ability to provide a synopsis to management.
QUALIFICATIONS:
• University graduate (Preferable Engineering).
• Microsoft Certified Desktop Support Technician (MCDST) is a must. |
